Some users of the new iPhone 12 series are complaining that they are facing network connectivity issues and are unable to get 4G network reception. Users also reported having problems connecting to 5G networks in some countries. Affected users have taken to the official Apple forum to highlight their plight. One of the users also mentioned that he is forced to use the hotspot internet connectivity from his Samsung phone to run his new iPhone 12.
Apple is yet to acknowledge the issue while users are desperately waiting for a fix.
“Received my iPhone 12 Pro on Friday. Activated it on Saturday. Sunday I drove for 10 mns and when I arrive to my destination I saw no reception bars and No Service. And in the middle of the screen in a grey box: Your iPhone is not Activated. The only way to get the connection back was to toggle Airplane mode to ON then OFF. The iPhone had the cellular mode to 5G Auto. I switched it to LTE to test. And it was the same,” said an affected user.
Some iPhone 12 users also took to Reddit to narrate the problems they are facing. “If you’re actively using your phone for more than 20 minutes at a time, you’re bound to experience the dropped signal. I’ve tried endless workarounds to no avail. The only actual workaround is that when it happens, there’s really no choice but to put down the phone and wait for at least a couple of minutes for it to reacquire signal & connectivity,” wrote an user.
Note that all users are not facing connectivity issues and it appears that only some users with certain telecom operators are affected by the issue.
Last month, some users complained about display issues and it appears Apple seems to be working on a fix. According to a report by MacRumors, an internal document shows that Apple has “acknowledged an issue with some iPhone 12 displays exhibiting flickering, a green or gray glow, or other unintended lighting variations under some conditions.”
The report claims that the document, which has been shared with Apple Authorized Service Providers this week, shows that the Cupertino-based tech giant says that it is aware of customer reports related to this issue and is investigating the matter.